Overview
Are you someone who loves organizing information, coordinating schedules, and helping clients take the first step toward care? As a Care Navigator at Minnesota Mental Health Clinics (MMHC), you’ll play a key role in ensuring clients feel supported and informed from the very first contact. This position blends responsibilities from intake coordination, client engagement, and scheduling management to create a seamless experience for new and returning clients.
This role is ideal for someone who enjoys efficiency, values access and equity, and is motivated by helping people navigate care systems with empathy and clarity.
Key Responsibilities
Client Scheduling & Intake Coordination
- Serve as the first point of contact for new clients, responding to intake inquiries by phone, email, or referral.
- Schedule new clients for brief diagnostic assessments (BDAs), psychiatry evaluations, or trauma-related services.
- Verify client demographics and insurance, and ensure completion of intake paperwork and required forms.
- Monitor and manage leads in the CRM system to ensure timely follow-up and reduce drop-offs.
- Confirm upcoming appointments and send appointment reminders as needed.
Client Engagement & Access Support
- Deliver a welcoming and professional experience through every client interaction.
- Proactively identify and address barriers to care, including missing paperwork, expired ROIs, or scheduling gaps.
- Track and re-engage clients who are missing appointments or falling out of care.
- Support clients in understanding the next steps in their care journey and who to contact for specific needs.
Collaboration & Communication
- Communicate relevant client updates to the care team, including reschedules, provider change requests, or follow-up needs.
- Work closely with intake clinicians, care navigation peers, and practice managers to ensure coordinated support.
- Assist in optimizing workflows and improving client access across MMHC locations.
Administrative Coordination
- Track incoming referrals and documentation, including ROI and consent forms.
- Support scheduling reports and provide updates to management about trends or client needs.
- Ensure accurate documentation in the EHR and CRM systems in alignment with agency procedures.
Requirements
- Associate degree required; bachelor’s degree in health, human services, social work, or a related field preferred.
- 1+ years of experience in client-facing roles, care coordination, or administrative intake support.
- Strong verbal and written communication skills.
- Exceptional attention to detail and organizational skills.
- Comfort with scheduling platforms, CRM tools, and EHR systems.
- Ability to work independently and as part of a collaborative, high-volume team.
- Commitment to culturally responsive care, equity, and whole-person wellness.
What Makes You a Great Fit
- You enjoy structure and systems, and you’re naturally organized.
- You’re calm under pressure and confident navigating multiple tasks at once.
- You recognize that what may seem ‘small’ can be a big barrier for someone seeking care.
- You’re motivated by helping others and creating smooth, supportive experiences.