Case Management
For over 20 years, Minnesota Mental Health Clinics (MMHC) has been a trusted provider of Targeted Case Management across the Twin Cities Metro area. Our mission is simple: support people in building stable, meaningful lives in their communities.
We believe exceptional client care starts with supporting our case managers. That means creating an environment where you have the resources, flexibility, and collaboration needed to truly put your clients first.
Job Description
Minnesota Mental Health Clinics is excited to welcome a new Case Manager to our Horizons Targeted Case Management Program—a role where your work directly impacts the day-to-day lives of our community members navigating severe mental health challenges.
Case management is meaningful work, and it’s also demanding work. You’ll be working with clients facing complex systems, housing instability, financial barriers, while managing serious mental illness. This role requires someone who is self-aware, confident and resilient, as you help clients navigate the healthcare system, access resources, and be a reliable and dependable pillar in their journey.
We’re seeking Case Managers who are:
- Energetic and engaging with genuine compassion for the people we serve
- Proactive problem-solvers who see challenges as opportunities to innovate
- Understanding and not discouraged by many obstacles that make the work challenging
- Comfortable with change and ambiguity, adapting your approach as client needs evolve in the everchanging space of Medicaid, behavioral health, and social services
- Deeply committed to making a meaningful difference in the lives of people living with severe mental illness
- Positive and solution-focused, even in difficult circumstances
- Team players who are committing to helping the program and organization better serve our clients
Role Responsibilities and Duties
As a Case Manager, you’ll do more than coordinate care—you’ll be a consistent advocate, problem-solver, and support system for your clients. You’ll help individuals access critical resources, build stability, and work toward meaningful, realistic goals that support independent living and quality of life.
Our clients are referred through Hennepin and Dakota County Social Services, and many are navigating complex systems. Your ability to guide, support, and empower them can truly change someone’s life.
Specific responsibilities include:
- Connect clients with available Hennepin and Dakota County resources to support their daily lives
- Provide ongoing assistance with mental health support, education, community and health programs, financial security, county and state insurance, housing, medication checks and refills, food security, insurance paperwork/renewals, etc.
- Provide Person-Centered Services by supporting clients in accessing available resources
- Communicate with clients and other providers via email, phone, text, and video chat
- Conduct check-ins with clients both in person and via phone/video
- Complete paperwork and documentation with a focus on quality and compliance in a timely manner, including required assessments every 6 months
- Attend weekly staff meetings and supervision; collaborate with team members and supervisors to share knowledge and problem-solve
- Learn about available resources for clients and how to access them; demonstrate resourcefulness in identifying solutions
- Develop individualized treatment and care plans based on client needs
- Coordinate client care with other programs, resource agents, and supports (e.g., family, school, caregivers, doctors, therapists, etc.)
- Support with projects that help improve the broader TCM program (e.g. build positive culture among the team, improve efficiency in TCM workflows, test and adopt new technology or tools, partner with community resources, etc.)
Work Environment
- Hybrid home and in-office setting with travel to meetings, conferences, and client locations including homes, hospitals, clinics, and other community sites
- This position requires regular driving to meet with clients, often multiple times a week, including occasional transportation of clients
- Candidates must be comfortable traveling to meet clients in the community and working flexibly in varied environments
- Foster collaborative work relationships with your TCM team members and other clinicians, like therapists, psychologists, psychiatrists, peer specialists, etc. in the broader organization, with a focus on supporting clients the best we all can
Required Qualifications
- Bachelor’s degree in behavioral science fields such as social work, psychology, or a related field (experience or education in behavioral health, social work, case management, nursing, pharmacy, or similar fields is also considered)
- Current active Minnesota licensure if applicable (e.g., BSW, MSW)
- Good standing with applicable licensing board
- 2,000 supervised hours providing vocational, recreational, educational, and/or outreach services to individuals with mental illness preferred
- Valid driver’s license and current vehicle insurance
- Ability to pass a criminal background check
- Strong computer skills, including Microsoft Office, email, and scheduling tools
- Demonstrated ability to work collaboratively and maintain strong professional relationships
- Willingness to learn and stay informed on available resources for clients
Your Skills & Expertise
- Ability to build rapport and trust with clients while maintaining professional boundaries
- Strong empathy, compassion, and patience in working with diverse populations
- Ability to remain calm and use sound judgment in complex or crisis situations
- Strong active listening and communication skills
- Ability to assess client needs and adapt care plans accordingly
- Non-judgmental approach in all client interactions
- Strong organizational skills and attention to detail for documentation and deadlines
- Self-motivated with the ability to manage time and caseload independently
- Willingness to ask for support when needed to ensure quality client care and protect your own well-being
- Positive and collaborative team mindset
Professional Growth & Development
This role is an excellent opportunity to develop deep expertise in mental health case management while building transferable skills valued across social work, healthcare, counseling, therapy, and community health careers. We invest in your professional development through training, ongoing supervision, and mentorship from experienced clinicians. If you’re building a career in the helping professions, this role offers real-world experience, professional networks, and skill-building that will serve you well regardless of where your career path leads.
Additional Benefits:
- Off-site Person-Centered training through Hennepin County (paid by MMHC)
- Strong steppingstone for careers in social work, healthcare, or therapy
- Healthcare insurance including Medical, Dental, and Vision
- 401(k), HSA/FSA, and Short-Term/Long-Term Disability options
- Flexible scheduling with typical hours between 7:00 AM – 5:00 PM
- Additional compensation opportunities available for candidates fluent in Spanish, Hmong, or Swahili
- Ability to focus on client care without responsibility for marketing, billing, or insurance tasks
Why Choose MMHC?
- In-house billing and administrative support so you can focus on client care
- Collaborative and supportive team environment
- Access to in-house psychiatry and intensive outpatient programs
- Opportunities for professional growth and career advancement
- Flexible hybrid work environment
In addition to applying through this page, you are welcome to submit your resume and any questions about the role to gmosley@mnmentalhealth.com.
Please include “Case Management” in the subject line of your email.