Position Summary
The Client & Clinic Support Specialist plays a vital role in ensuring a welcoming, efficient, and supportive experience for clients and clinicians within our behavioral health clinics. This position combines front-facing client interaction with administrative and operational support, helping maintain smooth daily clinic operations while supporting the broader Client Services team.
Key Responsibilities
Client Experience & Front Desk Support
– Greet and assist clients during check-in at clinic locations
– Collect and process payments in accordance with company policies
– Answer client questions and provide general support in a professional, compassionate manner
– Always ensure a positive and confidential client experience
Client Services Team Support
– Provide backup support for phone lines, including answering calls and routing inquiries appropriately
– Assist with client scheduling needs and general inquiries as needed
– Support waitlist management, including tracking, updates, and client communication
Administrative & Records Support
– Assist with medical records requests and documentation processing
– Upload, send, and track client forms and required documentation
– Maintain accurate and up-to-date records in compliance with organizational and regulatory standards
Clinical Team Support
– Provide administrative support to clinicians as needed
– Help coordinate communication between clinicians and clients
– Assist with operational tasks that enable clinicians to focus on patient care
Qualifications
– High school diploma or equivalent required; associate or bachelor’s degree preferred
– 1+ years of experience in a healthcare, behavioral health, or customer service setting preferred
– Strong interpersonal and communication skills
– Ability to handle sensitive information with confidentiality and professionalism
– Excellent organizational and multitasking abilities
– Proficiency with basic computer systems and electronic health records (EHR) systems preferred
Key Competencies
– Client-centered mindset with a compassionate approach
– Strong attention to detail and accuracy
– Ability to work collaboratively in a team environment
– Adaptability in a fast-paced clinical setting
– Problem-solving and critical thinking skills
Work Environment
– Primarily clinic-based with occasional administrative responsibilities
– May require sitting, standing, and interacting with clients throughout the day
– Fast-paced environment requiring flexibility and responsiveness
Why Join Us?
We are committed to providing high-quality behavioral health services in a supportive, inclusive, and collaborative environment. This role is essential in ensuring our clients receive seamless care, and our clinicians are supported in delivering the best possible outcomes.