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Common Questions

Starting therapy often comes with questions, and that’s completely normal. Below you’ll find answers to some of the most common things clients ask when getting started, from scheduling and first sessions to insurance and billing. If you don’t see what you’re looking for, our team is always here to help. 

Getting started is simple, and you don’t have to have everything figured out. You can choose the path that feels right for you: get guidance by booking an intake consultation, request an appointment with a specific provider, or explore therapists on your own. No matter how you begin, we’re here to support you. 

Once you submit your information, our team will review your request and follow up with next steps. If you choose an intake consultation, we’ll spend time getting to know you by asking questions to better understand your needs and help match you with services and a therapist. If you request an appointment directly with a specific provider or psychiatrist, we’ll work to confirm availability as quickly as possible. 

Appointment availability can vary by provider, service, and location. Many clients are able to schedule within a few days. If your first choice isn’t available, we’ll help explore other options that may be a good fit.

Not at all. It’s completely okay if you’re unsure, in fact, that’s very common. If you’d like guidance, our intake consultation is designed to help clarify what kind of support may be most helpful based on what you’re experiencing. 

Finding the right fit matters. If at any point you feel your therapist isn’t the best match, we can help you explore other options. Your care should feel supportive, comfortable, and aligned with your goals. 

Yes, we offer both in-person and telehealth options, depending on the provider, service, and location. Telehealth allows you to attend sessions from the comfort of your own space, while in-person care is available at all of our clinic locations across the Twin Cities Metro. 

We work with many insurance plans, and we offer self-pay options. Coverage and costs can vary depending on the provider and service. During the intake process, we’ll collect your insurance information and help verify eligibility before your first appointment. Our team is always happy to walk through your options and answer any questions along the way. 

Yes. Your privacy is important to us. Therapy sessions are confidential, with limited exceptions required by law to ensure safety. 

Not at all. Feeling unsure or nervous is incredibly common. Taking the first step can feel big, and we’re here to make it feel as comfortable and supported as possible. 

Billing & Insurance Questions

We know insurance and billing can feel confusing. These answers are designed to help you understand coverage, costs, and payment options, and our billing team is always happy to walk through details with you.

We partner with most major insurance plans, including Medicare, Medicaid, and most commercial insurers such as Aetna, HealthPartners, Cigna, UnitedHealthcare, Blue Cross Blue Shield, and more. Since coverage can differ even within the same insurer, our team is always happy to help check your specific plan and walk through your options. 

If you have insurance, we will submit claims to your insurance company on your behalf. Your insurance then determines what portion they cover, and what portion is your responsibility. This may include copay and/or coinsurance (often paid in office or before your appointment) or deductible. Any remaining balance is billed to you after insurance processes the claim. 

Many insurance plans cover telehealth services, including virtual therapy and medication management. Coverage varies by plan, so we recommend checking with your insurance provider for details. 

The cost of services depends on your insurance coverage, network status (in-network vs. out-of-network), and your individual benefits such as copays, deductibles, or coinsurance. If you are paying privately, we offer self-pay rates and flexible payment options. We aim to be as transparent as possible and will help you understand expected costs before starting care. 

  • Copay: A fixed amount you pay per visit
  • Coinsurance: A percentage of the visit cost you are responsible for
  • Deductible: The amount you must pay out-of-pocket before insurance begins covering services 

If you are unsure which applies to your plan, we are happy to help explain. 

We require advance notice for appointment cancellations or rescheduling. Late cancellations or missed appointments may result in a fee, as this time has been reserved specifically for you. Insurance typically does not cover missed or late-canceled sessions 

Copays are collected at the time of service. Any remaining balance is billed after your insurance processes the claim, which can take up to several weeks. You will receive a mailed statement once insurance has finalized their portion.   

Payments can be made securely through our patient portal after you receive your first statement and set up your account. For your convenience, we also accept payments by phone or in the office. 

If you have any questions about payment options, our billing team will be happy to assist. 

To set up your patient portal account, select the “Pay Your Bill” tab on our website or click here. From there, you will be prompted to enter your account number and date of birth. Your account number can be found on your statement. 

Please note that you will not be able to enroll in the online portal until you receive your first statement, which is sent by mail. If you have enrolled in text notifications, you will receive an automated text message when your portal access becomes available. 

If you no longer have a copy of your statement, please contact our office, and we can provide your account number over the phone. 

Once logged in, the patient portal allows you to make payments, set up payment plans, enroll in electronic statements, and update your contact and insurance information. 

Yes. We offer electronic statements and receipts for your convenience. To receive electronic statements, you must first enroll in e-statements through the patient portal. 

Billing information and payment history can be viewed in the portal. If you need copies of statements, please contact our office, and we will be happy to assist you. 

Yes. Patients may choose to self-pay if they do not have insurance. Private pay rates are available upon request and can also be found online here. 

We understand that mental health care is an important investment. Flexible payment options and payment plans are available and can be set up through our patient portal or by contacting our billing office at 651-395-5793. 

Our billing team is happy to discuss available options and help you find a solution that works for you. 

Yes. HSA and FSA funds can typically be used to pay for eligible mental health services. Please check with your plan administrator for specific eligibility requirements. 

If you have any billing or insurance questions, our billing team is here to help. We encourage you to reach out—billing questions are common, and we are happy to assist. 

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