What to bring with you to an appointment:
Please bring your insurance card, photo ID, and your phone or calendar to coordinate follow up appointments if needed.
How long are sessions?
Expect for the first appointment to be about an hour and a half long. The first half hour is for paperwork. Then you’ll meet with the provider for 45 minutes to an hour.
I’m not sure which professional to schedule an appointment with, what should I do?
You can contact one of our offices directly and ask to speak to an intake coordinator who can help assist you in finding the appropriate provider. Find out more about our locations.
What is the difference between a “psychologist” and a “psychiatrist”?
Generally speaking, a “psychologist” is a Mental Health Professional who is trained to help individuals better understand themselves and learn why they behave in certain ways, and to help those individuals modify their perceptions and adjust their behaviors to achieve greater happiness and fulfillment.
On the other hand, a “psychiatrist” is a specially-trained medical doctor who has developed an expertise to delve more closely into the biochemistry of the brain — to try to adjust chemical imbalances that can cause mental distress and other mental disorders. Many psychiatrists also offer psychological counseling.
Please contact us if you are unsure if you should meet with a psychologist or a psychiatrist.
I’m in crisis, what should I do?
Our psychiatry hours are Monday – Friday from 8am – 4pm. If you feel you are in crisis between these hours you may contact our psychiatry assistant at (651) 365-8260 to get an advisement from your provider.
If you have an urgent need after hours that can’t wait until the next business day, please go to the nearest hospital emergency room for evaluation and advisement.
Here are other resources for crisis:
- Crisis Connection (612) 379-6363 or (612) 379-6377
- NAMI Crisis Resources – Starting Monday, January 8, individuals and service providers in the Twin Cities metro area, calling from a cell phone, can call one number **CRISIS (**274747)
- Dakota County Crisis Response Unit (952) 891-7171
- Washington County Crisis Line (651) 777-5222
- Ramsey County Crisis Line (651) 266-79002
- Hennepin County Suicide Prevention (612) 873-2222
- Hennepin County Crisis Intervention Center (612) 873-3161
- Anoka County Crisis Intervention (763) 236-7911
- Carver/Scott County Crisis Intervention (952) 442-7601
- First Call for Help (Not an emergency service but information & referrals) 211
- Adult Mental Health Crisis Response Contacts by County in Minnesota
- Children’s Mental Health Crisis Contacts by County in Minnesota
- The National Suicide Prevention Lifeline- provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals. Contact: (612-347-2222) or 1-800-273-8255
MMHC does not provide 24 hour emergency psychiatry call coverage. Therefore, in order to safely receive services here, it is important that you have a safety plan in place should you experience any potential emergency conditions, such as suicidal or homicidal ideation or serious medication side effects.
How do I request a medication refill?
Please contact your pharmacy & ask for a refill request at least 5 days prior to needing the medication. The pharmacy will fax a refill request to your provider.
To request a refill of a medication that is a controlled substance, you must request this from the clinic by phone at least 5 days prior to needing the medication. When leaving a voicemail for an controlled substance refill request please leave your full name, date of birth, name medication, and dose that is needed. Please be aware that most psychiatry providers require that you have a future appointment for a medical check scheduled in order to authorize medication refills.
Psychiatric assistant: (651) 365-8260
It is my child’s/teenager’s first session, should I attend?
Yes, a parent or legal guardian is required to attend the first session to sign paperwork and help provide client history.
I need to cancel an appointment, what should I do?
Please contact our office directly to cancel at (651) 454-0114
Do you accept the insurance that I have?
We are a service provider for many major health plans including Aetna, Blue Cross, Cigna, Medica, Health Partners, Medicare, Minnesota Medical Assistance, Ucare, Preferred One, United Healthcare, and Behavioral Health Care Providers. Private Pay Accepted – Payment due at time of service.
Is there a co-pay?
Depending on your specific insurance plan, you may either have a copayment plan or a deductible and coinsurance plan. To find out if your insurance plan covers Mental Healthcare you can contact your insurance company directly, otherwise we verify plans the day before your appointment.
How can I pay my bill?
- Online – pay your bill online using our quick and secure payment tool
- Mail or In-person – Find out more about our locations
- If you have questions about billing, please contact us at: (651) 454-0114